Shipping costs are calculated at checkout and prices can vary depending on size & quantity of the items that have been ordered.

Delivery is made with Omniva courier service.

We use Omniva delivery partner and we offer the following services:

1. Omniva Parcel Locker*
2. Omniva Courier (Door to Door service)

* 'Omniva Parcel Locker' is subject to item size. If item size exceeds maximum size limit only 'Omniva Courier' service will be offered.

If you have selected the 'Omniva Parcel Locker' service for delivery of your order you will be able to select your preferred Omniva locker location after the checkout procedure.

Once your order has been placed we aim to get your order to you within 1-3 working days.

Need it sooner? We can arrange your order to be delivered by Courier.(Extra charges will apply)

Don't forget you can choose at checkout to 'Pick up' your order from our shop located in Panevezys

Sure thing.

Please click on the link below to track your order delivery status.

Omniva Track and Trace Order

Yes, you can choose at checkout to 'Pick up' your order from our shop located in Panevėžys

You will receive an email confirmation once your order is ready to collect. (Typically orders are ready within 24 hours)

We offer gift wrapping on most products. Look out for the 'Gift wrap this product?' tick box option on products that offer gift wrapping.

For some items which are too large or fragile to gift wrap and deliver we offer the gift wrapping in store. Contact us to find out more info.

Certainly. Explore our Greeting Cards Collection, offering the convenience to have your message professionally written by us or choose to leave it blank for your own personal touch.

To receive all the latest promotions and insights from our newsletter, simply enter your email address at the bottom of our webpage.

We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a 14-day return policy to make your shopping experience worry-free.

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How to Initiate a Return:

To be eligible for a return, the item must be in its original condition, unused, and in its original packaging with all tags and accessories included.

1. Email us: Send an email to info@prestigegardenstudio.lt

2. Provide Information: Please provide the following information in your request:

• Your Order Number

• The Item/Items you wish to return

• Reason for Return

3. Pack and Ship:

Carefully pack the item(s) in their original packaging, including all accessories and tags. Ship the package to Prestige Garden Studio, Nevėžio g. 84, Vyčiai, Panevėžys, Lithuania

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Return Guidelines:

• Return Shipping: You are responsible for the cost of return shipping, except in cases of damaged or defective items.
• Refund Process: Upon receiving and inspecting the returned item(s), we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a 14-day return policy to make your shopping experience worry-free.

For 'Collection only' items - These will need to be returned to the store by hand in their original condition.

Read more about our refunds policy Click here

If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the unwanted item following our refund policy and place a new order for the desired item.

If your order has not yet been dispatched (& not gift wrapped if this option has been selected) we will happily cancel your order and offer you a full refund. Please contact us with your order number.

For orders that have been dispatched please read our Refund Policy.

Absolutely, we are delighted to welcome all to our shop & show garden.

Go to our Visit us page to find out more.

Monday - Closed

Tuesday - Closed

Wednesday - 12:00 - 18:00

Thursday - 12:00 - 18:00

Friday - 12:00 - 18:00

Saturday - 12:00 - 18:00

Sunday - Closed

Yes. Customers can pick up the trees themselves.

Please consider the following:

• Niwaki trees can weigh up to 280kg so adequate transport need to be arranged.
• When transporting the tree, you will have to protect it from the wind, which means you can't simply transport the tree in a trailer.
• The tree needs to have a tent placed over to protect during transport.
• If there is the intention to pick up the tree please inform us at least two days before the pick up to prepare the tree.

Yes, we can deliver a tree to you using our special Niwaki tree transport trailer. (Extra charges will apply)

Yes, we do. We can take care of all the planting of your Niwaki tree. (Extra charges will apply).

Absolutely. Niwaki trees are well-suited for the climates typically encountered in Lithuania and the Baltic regions. They are evergreen and carefully cultivated to flourish in these specific environmental conditions.

PRICES ARE BASED ON TREE SIZE

• SEND US PHOTO FOR AN ACCURATE QUOTATION •

Send photo via Email, Whatsapp or social media platforms. See contact details at the bottom of the page or go to our Contact us page.

Yes. We will supply all the tools and materials required for the workshop, allowing you to fully immerse yourself and enjoy the experience.

The duration of workshops can differ depending on the specific workshop. It is recommended to check the duration times for each workshop separately.

Our workshops generally have a capacity of six people.

You can book by going to the specific workshop you wish to attend and clicking on the 'Book Your Time' button and selecting the workshop date and time.

You will then be asked to enter the details of the person attending the workshop.

Once all details are entered you will receive an email notification confirming your slot.

Once you book an appointment, a confirmation email is sent for the booking. You can then reschedule or cancel an appointment through the link at the bottom of the email.

Once you click the link, the page will be redirected to a page where you can reschedule from the time slots available or even cancel the appointment.

Upon rescheduling or cancellation, you will receive an update through email.